Can't get your PC to boot? Or just sent your boss a really embarrassing e-mail? Here's how to recover from these and ten other potential catastrophes.
Problem: You just told off the CEO in an e-mail and instantly regret it.
Likely Cause: Failure to see that those pay cuts really were for the good of the firm.
The Fix: You may be tempted to use the "recall" command present in some e-mail clients, but don't use it unless you are positive it works and are certain the boss hasn't already read your e-mail. Nothing adds insult to injury more than a reminder of the stupid message you sent, and recall functions often fail in the real world.
If recall isn't an option, walk right into the CEO's office and prepare to eat crow. Resist the urge to apologize via e-mail--it will come off as insincere. If you can't explain in person, the phone makes for a distant second choice. Also helpful: a handwritten apology and a small gift like flowers or tickets to a sporting event.
How to Avoid It Next Time: Self-control is your friend. Check your emotions when using e-mail, and remind yourself how easy it is to begin a flame war, given the impersonal nature of e-mail. Also, make a habit of double-checking message recipients before you click Send to avoid accidentally sending your private rants to the person you're complaining about.